DingDing Pharmacy AI nutritionist: building next-gen smart health services

DingDing Pharmacy is a leading Taiwanese pharmacy chain whose stores face large volumes of supplement, medication, and health-education consults daily. In partnership with BenQ Qisda Group, DingDing teamed with OSENSE to deploy Qubby AI and build an "AI nutritionist," handing repetitive health consults to an AI virtual human so pharmacists can focus on services that need professional judgment.

Pain point: pharmacists tied up by repetitive questions, shoppers struggle to choose

• High in-store consult volume and many repetitive questions; pharmacists spend lots of time on basic health queries, hurting professional-consult efficiency
• Shoppers unfamiliar with supplements often linger at the shelves, unsure how to choose
• Limited store staff makes timely, personalized health consults hard at peak times
• Scattered, hard-to-understand education content is difficult for the public to absorb
• A differentiated tech experience is needed to attract a new generation of shoppers

Solution: Qubby AI virtual nutritionist online 24/7

Qubby AI integrated DingDing's existing supplement, medication, and education knowledge into a virtual nutritionist, with 24-hour interactive kiosks in stores where customers can ask by voice or text and the virtual human replies instantly with medication-safety reminders.

• Real-time AI health consults: instant explanations for colds, digestion, allergies, and more, with voice + text interaction and built-in medication-safety reminders
• Product comparison and shopping guidance: helps the public quickly understand different supplements' effects and differences, improving selection efficiency
• Offloading daily store consults: AI answers repetitive questions first, freeing pharmacists for professional consults
• Smart education presentation: a virtual human visualizes and verbalizes complex education content for better absorption
• Tech-upgraded store experience: building DingDing's signature smart health service

Results: more professional pharmacists, more at-ease shoppers

After the AI nutritionist went live, common in-store questions no longer require lining up for a pharmacist — customers can calmly learn about products and health info via the interactive kiosk; pharmacists save their time for consults that truly need professional judgment. For DingDing, Qubby isn't just a support tool — it's a core service node that extends pharmacist expertise and boosts brand tech image.