Ching Ching wedding venue AI customer service: a fresh welcome and service experience

Ching Ching International Wedding & Dining Group is a well-known Taiwanese wedding-venue brand, often hosting hundreds of guests per banquet. With falling birth rates pushing up labor costs, plus complex on-site flow and diverse guest information needs, the group partnered with OSENSE to deploy Qubby AI customer service and the InteMeta phygital solution — building a complete smart service experience from planning to the banquet day.

Pain point: stretched reception staff and inconsistent on-site info

• Wedding peaks need lots of reception staff, overloading the front desk
• Table seating, schedules, parking, and other common questions consume support time
• Inconsistent on-site information delivery makes service quality hard to maintain
• Complex flow and hard-to-find seats often force couples' parents to help out
• Rising labor costs under falling birth rates make service stability rely on efficient tools

Solution: Qubby Xiao Qing + AR guidance + digital wedding management

OSENSE built a custom AI assistant "Xiao Qing" for Ching Ching, connecting the knowledge base, processes, menus, and venue info; paired with InteMeta AR navigation, guests scan a QR code for real-time directions, greatly reducing the pressure on couples' parents to greet everyone in person.

• Multilingual AI welcome: guests self-serve table, schedule, and parking lookups in multiple languages
• Consistent, complete wedding info: instant answers on venue, menu, plans, and schedule
• AI + AR navigation: guests scan a QR code for directions, easing parents' greeting burden
• Digital wedding-management system: integrates the knowledge base and analytics to help the venue understand needs and optimize processes
• 24-hour online AI service: couples get info anytime during planning, speeding decisions
• Phygital experience: combined with 3D virtual-space tech so distant friends and family can join online

Results: lighter front-desk load, more consistent service quality

After "Xiao Qing" went live, common questions go to AI in real time, letting live reception focus on the ceremony service and VIP hosting that truly need a person. Couples get plans, menus, and date info 24/7 from the planning stage, speeding decisions; guests find seats and check schedules on site via AR guidance for a far smoother experience. Ching Ching thereby turned "service quality" into a scalable, measurable smart asset.