Equipment repair · maintenance booking
Equipment fault reports, routine maintenance booking, repair-status checks — support and dispatch can't keep up on one line, and orders get missed or misassigned. Qubby AI IVR answers repair calls automatically, logs the model, fault, and location and creates a work order, schedules maintenance / repair slots directly — freeing dispatchers from the phone.
Equipment faults and routine maintenance all come in — let AI catch repair intake, dispatch, and maintenance booking.
The daily pain points in this industry
Endless repair calls
Fault reports, maintenance bookings, and status checks all hit support — peaks are unmanageable.
Dispatch errors, incomplete info
Verbal reports often miss the model, fault description, or location — wrong techs or duplicate trips.
Downtime after hours with no one to answer
When equipment fails late at night or on weekends, customers can't reach anyone and downtime losses keep growing.
Auto-handle fault reports and maintenance bookings
Qubby answers repair calls automatically, logging the model, serial number, fault, and location and creating a work order, scheduling on-site maintenance / repair slots, answering warranty scope, consumables, and common troubleshooting steps — and escalating major faults immediately.
- Fault reports: log the model, serial number, symptoms, and location, and create an order
- Maintenance booking: schedule routine servicing / on-site repair slots
- Warranty lookups, consumables ordering, and common troubleshooting guidance
- Instant dispatch escalation for major faults / line stoppages
Work orders created automatically, dispatch and progress tracked end to end
Qubby turns each repair call into a structured work order, auto-dispatching to the right technician by model and region and updating customers on progress; major faults are escalated instantly, repair records are fully retained, and duplicate calls and downtime drop sharply.
- Calls auto-create work orders, dispatched by skill and region with progress tracking
- Major faults / line stoppages escalated for dispatch instantly, no delay
- 24/7 answering — accept reports even during late nights and weekend downtime
- Complete repair and call records, with parts and accountability traceable
How to deploy
No coding — upload your data, configure the flow, connect your systems: four steps to go live.
Upload equipment and warranty info
Import models, warranty terms, consumables, and common troubleshooting to build the knowledge base.
Set repair and dispatch flows
Configure fault categories, maintenance-booking rules, and escalation / dispatch conditions.
Connect work orders and technicians
Integrate the repair work-order / dispatch system and set dispatch and alert recipients.
Go live
The AI starts answering repair calls so dispatchers can focus on on-site repairs.
The benefits it brings
Downtime
Instant order creation and dispatch sharply shortens the wait from fault to fix.
No missed reports
Every repair call auto-creates and dispatches an order — every request is handled.
Round-the-clock intake
Even late-night or weekend downtime gets answered and escalated by AI.
Ready to build your AI voice support system?
Upload your existing FAQs, API docs, and flowcharts — Qubby helps you launch across channels, with a dedicated consultant in touch within 24 hours.
Planned with a dedicated consultant