Smart voice assistant / IVR phone
Smart phone support with millisecond pickup — handle high call volume simultaneously, route smartly to the right desk, with lifelike voice and 24/7 coverage.
Core features
From answering and transfer to voicemail and system integration, one AI IVR covers everything phone support needs.
Millisecond pickup, high call volume handled simultaneously
No busy lines even when calls surge at peak times. Qubby AI IVR answers automatically around the clock and handles high call volume at once, so every caller is picked up immediately — no long waits, no missed calls.
- 24/7 auto-answer, high peak volume handled simultaneously
- Lifelike voice and natural conversation — answering feels human
- Never miss a call, reducing customer churn
Smart intent detection and routing
AI understands caller intent in real time and routes the conversation to the best path — general queries answered directly by AI, cases needing expertise routed to a human or the right department with the earlier conversation summary synced.
- Real-time intent detection, auto-routed to the right desk
- Connected to knowledge base and APIs for consistent, accurate info
- Smart transfer when a human is needed, with the earlier summary attached
Call recordings, transcripts, and AI summaries
Every call automatically retains its recording, transcript, AI summary, and issue category, helping you track top needs, peak times, and handoff reasons, and continuously improve service flows and AI response quality.
- Full call recordings, transcripts, and AI summaries retained
- Issues auto-categorized to track top needs and peak times
- Searchable and analyzable, building your enterprise AI data assets
Ready to build your AI voice support system?
Upload your existing FAQs, API docs, and flowcharts — Qubby helps you launch across channels, with a dedicated consultant in touch within 24 hours.
Planned with a dedicated consultant