Terms of Service

Welcome to Qubby AI. Qubby AI is operated by OSENSE TECHNOLOGY CO., LTD. By using our services, you agree to these Terms of Service — please read them carefully.

You are responsible for maintaining the security of your account, including but not limited to:

• Protecting your login credentials and API keys
• Not sharing your account with unauthorized third parties
• Keeping your account information up to date
• Ensuring third-party integration permissions are configured appropriately

You are responsible for any losses arising from improper account management.

We may provide or integrate the following third-party services:

• Google login
• LINE
• WhatsApp
• SIP / PBX / IP Phone
• Cloud services such as AWS and GCP
• Third-party AI model services

When you use third-party services, you must also comply with their respective terms and policies.

Qubby AI provides AI voice support, AI IVR, AI outbound, AI agents, and omnichannel support features. You understand and agree that:

• AI responses may contain errors, omissions, or delays
• AI content does not constitute legal, medical, financial, or professional advice
• AI voice services may operate via third-party AI models
• We do not guarantee the accuracy or suitability of AI responses

When using the service, you agree to:

• Comply with all applicable laws and regulations
• Respect the rights of other users
• Not engage in any disruptive or malicious behavior
• Not use the service for illegal activities
• Not attempt unauthorized access to systems or data

When using Qubby AI voice services, you must not:

• Use AI outbound for fraud or deception
• Spoof Caller ID information
• Use AI to impersonate a real person
• Use AI to mimic a specific individual's voice in a misleading way
• Make harassing or threatening calls
• Circumvent opt-out or do-not-call mechanisms
• Repeatedly call numbers on a do-not-call list
• Conduct telemarketing without consent

By using Qubby AI services, you represent and warrant that:

• You have lawfully sourced contact data
• You have obtained the necessary consent as required by law
• Your intended use complies with applicable regulations
• You will provide recording notices as required by law
• You are responsible for the legality and completeness of the data you provide

To maintain service quality and regulatory compliance, Qubby AI reserves the right to:

• Monitor abnormal traffic and usage behavior
• Review call patterns and system usage
• Suspend or terminate violating accounts
• Restrict abnormal API access
• Cooperate with authorities in lawful investigations

In the event of serious violations, we may suspend service immediately without notice.

The Qubby AI platform may provide the following compliance-control features:

• Blocklist management
• Call-frequency limits
• AI identity disclosure
• Call-recording notice
• Anomalous-behavior detection
• Permission controls
• API usage limits

Customers must comply with relevant regulations and platform rules when using the service.

Regarding the allocation of responsibility for this service:

• Customer responsibility: The customer is responsible for their data sources, knowledge-base content, call settings, and intended use
• Platform responsibility: Qubby AI provides the technical platform, AI features, and system infrastructure
• Third-party responsibility: Issues caused by third-party platforms, telecom services, or AI model providers are handled per their respective terms

Calls made through Qubby AI may be recorded for:

• Quality improvement
• Dispute resolution
• Service analysis
• System optimization

AI voice assistants should appropriately disclose their AI identity and not deliberately pretend to be human.

When customers use the knowledge base, document upload, or API integration features:

• Customers must ensure data sources are lawful
• Customers must not upload infringing or illegal content
• Customers must verify data accuracy themselves
• Customers must manage data permissions themselves

We are not responsible for the legality of content uploaded by customers.

All service content, including but not limited to:

• Platform interface
• System design
• Source code
• Trademarks
• Images
• AI workflows

is owned by Qubby AI or its rights holders and is protected by intellectual property law.

We handle your data in accordance with our Privacy Policy. By using the service, you consent to our collection, processing, and use of relevant data in accordance with the Privacy Policy.

We may at any time:

• Modify service content
• Adjust features
• Restrict certain features
• Suspend part or all of the service

We may also suspend service due to system maintenance, third-party service issues, or regulatory requirements.

We may update these Terms of Service from time to time. Updated content will be posted on the website, and we may provide separate notice for material changes.