Privacy Policy

We may collect the following data:

• Basic information (name, email, company name)
• Authentication information
• Usage logs
• Device information
• IP address
• API usage logs

We use the data we collect to:

• Provide and improve services
• Maintain system security
• Personalize the user experience
• Provide support and notifications
• Optimize AI features
• Analyze service usage

When you log in with Google or other third-party services:

• We may receive your basic account information
• We do not obtain your password
• You may revoke third-party authorization at any time

Regarding AI models and data use:

• We do not use customer knowledge-base data to train public AI models
• We do not sell customer data without authorization
• AI features may be provided via third-party AI model providers

When you use AI voice services, we may process:

• Call recordings
• Call transcripts
• Speech-recognition data
• AI response content
• Call metadata
• AI analysis results

Regarding call recordings:

• Call recordings may be retained for 90 days by default
• Customers may adjust the retention period by plan
• Recordings may be automatically deleted after the retention period
• Data involved in legal proceedings may be retained longer as required by law

This service may use:

• Google
• OpenAI
• Gemini
• AWS
• GCP
• Telecom service providers

These third parties may process some data in accordance with their own policies.

Your data may be processed outside Taiwan, including:

• Cloud data centers
• AI model compute regions
• Telecom service nodes

We will take reasonable measures to protect the security of your data.

We take reasonable technical and administrative measures to protect data, including:

• Permission controls
• Encrypted transmission
• Security monitoring
• Access restrictions

However, we cannot guarantee that internet transmission is absolutely secure.

You have the right to:

• Access your personal data
• Correct your data
• Request deletion of your data
• Withdraw authorization
• Request restriction of processing

You can contact us through customer support.

We may update this Privacy Policy from time to time. Updated content will be posted on the website.