Ideas · Cases · Tech
Observations and implementations on AI voice, IVR Agent, and customer-service automation.
On-Prem or Cloud? Two Deployment Architectures for Integrating an AI Voice Receptionist — How to Choose, How to Connect
When enterprises adopt an AI voice receptionist, IT and security's first question usually isn't 'how accurate is it' but 'will customer data leave our data center, and how does it connect to our existing PBX?' Qubby ships the same containerized service in two deployment modes: AI inference always runs in the cloud; the difference is where media, recordings, and customer data land — and who handles operations.
Turn Your Existing PBX Into an AI Receptionist — No New Hardware, Direct Transfers, Automatic Busy-Line Handoff
Want AI to answer your phones but don't want to rip out the PBX you've run for years? You don't have to. Over standard SIP, an AI receptionist connects straight to your existing PBX — understanding who the caller wants, transferring to the right extension, and even taking over when the line is busy or no one picks up.